The project will address analytically the various stages of student relationship
management inrelation to stages in the student lifecycle:
JISC Landscape study of Student Lifecycle Relationship Management |
The development of strategies and policies, and use of ICT, to support institutions establish, build and manage relationships with students through a range of interactions and engagements they have with them across the lifecycle of their involvement with them. JISC ITT 'Landscape Study of Student Lifecycle Relationship Management'
The study's primary aim is to provide rich landscape information of the current 'state of play' (what institutions and students are doing) and 'state of the art' (what ICT is being used to support the processes, where, and how it is joined up - if at all) to feed into the planning processes for any new JISC work.
A group of experienced HE and IT professionals will work together to provide an assessment of the current use of IT in HE and FE for the purpose of relationship management through the student lifecycle. A number of methods will be used to analyse and describe the landscape. The study will identify the systems that are in use and whether benefits associated with relationship management are being realised. Methods used will include quantitative and qualitative analysis of questionnaires, case studies and individual interviews. Analysis will be carried out using a range of techniques including UML and systems thinking techniques. A brief analysis of use of systems in two other countries will be carried out, in order to identify good practice. Recommendations will be made to inform future development of JISC work to support institution student lifecycle management.
Delyth Chambers Consulting Ltd (lead partner)
Aston University
University of Nottingham
Manchester Metropolitan University
APS Ltd
The project will address analytically the various stages of student relationship
management in
relation to stages in the student lifecycle:
However, the project will also take an integrated (non-analytical) holistic view using systems thinking techniques, because, in delivering business benefit, it is the whole that is more important than the parts. It is from the consideration of common and generic systems and components that HEIs will make gains in effectiveness and efficiency. These are likely to reduce data duplication, enable re-use of software components and processes, and more importantly to increase consistency of the quality of how an HEI handles its relationships with students.
Please email: Delyth Chambers or Alan Paull.